FAQs

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.

We don't currently offer same-day shipping. Most orders ship within 3-8 business days of being placed. See our shipping policy for details.

We ship throughout the United States and to select international destinations. The countries and shipping rates available for your order are shown at checkout. Some partner-brand items ship within the United States only.

Shipments are reflected as RTO (returned to origin) under the following circumstances: Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address. The address could not be found because either it was incomplete or the pin code was wrong. You or someone at your delivery address refused to accept the order. Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.

Your order will be shipped within 3-8 business days. Estimated delivery times: USA: 3-8 business days; Canada, Australia, UK and Europe: 5-21 business days; rest of world: 5-25 business days. Exact delivery times depend on the item and your location.

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.

If you wish to cancel your order, please send an email to support@bigfrenchies.com as soon as possible. Once your order has been processed for shipping, we cannot cancel it.

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through 'contact us' form for any modification of the order.

Once your order has been shipped, you will receive an email with details of the order. You can track the shipment by clicking on the link provided in the email.

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

You can pay with major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club), PayPal, Shop Pay, Apple Pay, Google Pay and Amazon Pay. The payment methods available for your order are shown at checkout.

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders' data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

As a small family-owned business we put our heart in every item we make and ship, so you can wear it knowing that it was made with love. If we sent you the wrong item or it arrived damaged or faulty, we offer a 100% refund or exchange.

We accept returns for most products shipped within the United States, subject to the following conditions: the item must have been sold on our online store; the item must be unused; the item must be in its original packaging with all tags; and the return or exchange request must be made within 14 days of delivery. Exclusions apply.

Exclusions: international orders, custom and handmade items, opened personal care and food items, jewelry and watches are final sale.

Restocking fee: a 10% restocking fee is deducted from your refund on change-of-mind returns. There is no fee if the item is defective, damaged, or not what you ordered. Please read our full return policy for details.

To request a return, please reach out to support by submitting your request via the "contact us" form or email us at support@bigfrenchies.com. A member of our support staff shall respond as soon as possible.

Before placing the order we suggest that you read our return policy. To request a return, please reach out to support by submitting your request via "contact us" form within 14 days of delivery (exclusions apply). A member of our support staff shall respond as soon as possible. Customers are responsible for return shipping costs unless the return is due to a defective product.

We highly recommend thoroughly checking the size chart of each item you want to order before completing the purchase. Big Frenchies apparel is made to order, so we currently do not accept returns or exchanges for an incorrect size. Other items follow our standard return policy. You can view our size guide here. Alternatively, we have a size chart on every product page. Feel free to contact us if you have questions about sizing.

No. Customers are responsible for return shipping costs, unless we sent the wrong item or it arrived damaged or defective, in which case we cover the cost. For change-of-mind returns, a 10% restocking fee is deducted from your refund. There is no restocking fee if the item is defective, damaged, or not what you ordered. For more details please read our return policy, or contact our support team by email or through the contact us form.

Our clothing is made with The Global Organic Textile Standard (GOTS) Certified 100% Organic Cotton, from seed to shelf. By choosing organic cotton clothing over conventional cotton, you are using 50% less water, 50% less energy, and 46% less CO2. By choosing Big Frenchies, you are also planting a tree with every order of $20 or more.

We strongly oppose child labor, and that's why our Big Frenchies apparel is proudly made in the USA by a small, family-owned business. We also offer items from carefully selected partner brands. Products made in the USA are marked with a "Made in USA" note on their product page.

With no chemicals to weaken the fibers, our organic cotton clothing is more durable and softer than conventional cotton clothing, which makes it a great choice for people with sensitive skin.

The majority of our team is French, and we believe in the magic of the "French Touch." Our creations are inspired by the culture, the romance, the French sayings we know and love, and even the food of this beloved country. All of our unique designs are created entirely in Paris. We want you to feel the French love every time you wear our clothing.

We guarantee any of our products made by us and sold through our online store to be free of defects.

Our customer service team is available Monday to Friday from 9 am to 5 pm. You can reach us by email at support@bigfrenchies.com.

Only one coupon can be used on a single transaction or cart. You can, however, add multiple items to one cart to use one coupon and avail discounts.