Refund policy

14-Day Return Window (US Orders Only)

We offer a 14-day return window for most products from the date of delivery. Customers are responsible for return shipping costs unless the item is defective, damaged, or not what you ordered. Exclusions apply (see Excluded Products below).

Please note: Returns are only available for orders shipped to US addresses. International orders are final sale and cannot be returned or exchanged. 

Excluded Products (Non-Returnable)

For health, safety, and hygiene reasons, the following product categories are FINAL SALE and cannot be returned or exchanged once opened or used:

Custom & Handmade Products: All custom-made and handmade items are FINAL SALE and cannot be returned or exchanged. As these products are crafted specifically to order, they are non-refundable under any circumstances.

Personal Care & Hygiene Products:

  • Baby shampoos, body washes, and bath products
  • Baby balms, creams, and ointments (including diaper rash cream, moisture creams, eczema creams)
  • Sunscreen products
  • Lotions, moisturizers, and oils
  • Hair care products (conditioners, styling products, hair rinse products)
  • Cleansing waters and micellar waters
  • Liquid soaps

Food & Consumables:

  • Organic baby food and toddler meals
  • Any opened or partially consumed food items

Jewelry:

  • All Jewelry are not returnable 

Watches:

  • All Watches are not returnable

Additional Exclusions:

  • Products showing signs of wear or use
  • Items not in original packaging
  • Products missing tags or labels

How to Initiate a Return

If your item qualifies for a return:

  1. Contact our customer support team at support@bigfrenchies.com within 14 days of delivery (exclusions apply)
  2. Provide your order number and reason for return
  3. Our team will provide return instructions and a return authorization if approved

Restocking Fee A 10% restocking fee is deducted from your refund on change-of-mind returns. There is no fee if the item is defective, damaged, or not what you ordered.

Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days to your original payment method.

Questions?

Contact us at support@bigfrenchies.com or call +1 (646) 694-0609