As a small family-owned business, we thrive on your feedback, so it's vitally important for us to make sure you're happy with your purchase.

Our return policy is simple: You have 7 days from delivery to request a return or exchange for most products shipped within the United States.
Customers are responsible for return shipping costs unless the return is due to a defective product. Learn more about our full return policy.

Please note:

• Returns are only available for US orders. International orders are final sale.
• For health and safety reasons, personal care items (like baby creams, shampoos, balms, sunscreens, and lotions) and food products cannot be returned once opened.
• Custom and handmade items are final sale and cannot be returned or exchanged, as they are crafted specifically to order.
• A restocking fee may apply to certain eligible returns. If applicable, this will be communicated upon return authorization.

You can reach out to our customer support team by submitting your request via the "Contact Us" form or by emailing us at support@bigfrenchies.com. A member of our support staff will respond to you as soon as possible.